Today started off a little shaking for AWeber as my daily feed broadcast did not go out. It said it had, but no one, meaning me, had received it. Eventually I contacted customer support via their live chat and discover the problem. When you first sign up they do not automatically send out the first batch. It is queued and you have to manually send it. After that, I was assured it would go out automatically from now on. Another note on their live chat. I have used other companies’ live chat service before and many times it was frustrating waiting for the other person to respond to a question. As in, he/she was probably servicing many people at once. However, here, I didn’t sense that at all. My questions were immediately answered, so that was a nice change from what I am used to.
So, I manually sent my broadcast feed to email and I got it within seconds and it was perfect. Just what I wanted. All my articles from my feed that had not been previously sent were sent in one email. Of course since this was my first one, ten article snippets with links back to my site were listed. A short while later I received another email from AWeber. It let me know the broadcast had been sent and that one of the people had opened it and clicked on a link. Of course that was me, but it was interesting to see these stats.
I now have the same two Subscribers I had on my Feedburner account. So, we shall see what happens now…
To hear an Audio version push the play button above
End of Day: 2
- Subscribers = 2
- Unconfirmed Subscribers = 0
- Total Subscribers = 2
- From light box form = 2
- From Sidebar form = 0
Day 2 Pros:
- Excellent online chat customer service
Day 2 Cons:
- No notice that the first automatic broadcast will not go out without manually sending it out once it is queued.
Talk to ya tomorrow,
JD
